User Agreement

1. Terms and Definitions

To avoid ambiguity and misinterpretation of this Agreement, the Parties have agreed on the following terms and definitions:

IE MANE TER-KHACHATRYAN ARTUROVNA Service (the Service) — software developed by the Service Provider for creating artificial neural networks and chatbots, and for using the created neural networks (making calls with their assistance) based on artificial intelligence.

User — an individual or legal entity (sole proprietor) who uses the Customer's neural network to view and order the Customer's services, including receiving calls via the neural network for the specified purposes. An individual falls within this definition only if they have reached the age required under the laws of the Republic of Armenia to participate in commercial relations on their own behalf (18 years or earlier in case of full legal capacity), and have the appropriate authority and full legal capacity.

Customer Representative — officers, employees and other representatives of the Customer authorised to use the Service Provider's Service.

Personal Account — a set of services and communication channels enabling the Customer to create and edit content, configure the Robot and Webview interface, and run and stop the artificial neural network. The Personal Account includes: the internal part of the Service, email, messenger chats and the Customer's interface for interaction with the Service Provider.

Customer Content — any information materials, including text, graphics, advertising and other materials placed by the Customer in the neural network or transmitted to the Service Provider through the Personal Account.

Subscription — the tariff package selected by the Customer that determines the cost and scope of rights and services granted to the Customer for a specified period. Current Subscriptions are available at: https://telecom-armenia.com/pricing.

Reporting Period — the calendar month during which the Subscription is valid. The reporting period begins on the date of payment of the Subscription by the Customer and ends on the same date in the following calendar month.

Artificial Neural Network — artificial intelligence (program) that can automatically receive, process and send messages in text and/or audio form (voice robot), created using the Service.

Neural Network Webview Interface (Website) — the Artificial Neural Network interface created by the Service Provider for the convenience of the Robot use by the Customer and its Representatives.

Neural Network Installation — integration of the Service Provider's cloud-based Artificial Neural Network service with the services used by the Customer (e.g., IP telephony).

Conversation minute — a billing unit for Robot usage when making calls to Users. The criterion for charging a minute is the first second of a new conversation minute.

Credit limit — the maximum amount of debt permitted to the Customer vis-à-vis the Service Provider, as determined by the Subscription terms.

Personal data processing agreement — a separate document concluded between the Parties governing the procedure and conditions for processing Users' personal data in accordance with the Law of the Republic of Armenia on Protection of Personal Data (Law No. ZR-49).

1.2. All other terms used in the Agreement shall be interpreted by the Parties in accordance with the applicable legislation of the Republic of Armenia and the relevant rules for interpretation of terms on the Internet.

1.3. Section headings in the Agreement are for convenience only and have no independent legal meaning.

2. General Provisions

2.1. The Agreement is prepared by the Service Provider and sets out the conditions and procedure for use of the Service.

2.2. The Agreement governs the procedure for the Service Provider to grant access to the Service functionality for the use of the Artificial Neural Network.

2.3. The Service Provider is entitled to make changes to this Agreement, notifying the Customer by publishing a new version on the Service Provider's website (https://telecom-armenia.com).

2.4. The Customer must regularly monitor changes to the Agreement. If the Customer does not agree with a new version of the Agreement, the Customer must immediately cease using the Service. If the Customer continues to use the Service after a new version takes effect, the Customer thereby confirms full acceptance of the new version.

2.5. The Customer must fully familiarise themselves with the Agreement before starting to use the Service. Use of the Service constitutes full and unconditional acceptance of this Agreement by the Customer in accordance with the applicable legislation of the Republic of Armenia.

2.6. The Service may not be used by persons under 18 (eighteen) years of age. By using the Service, the Customer warrants that they and their Representatives have reached the age of 18 (eighteen). If the Customer is under 18 (eighteen), the Customer warrants that they have the consent of a parent, guardian or other legal representative to accept the terms of this Agreement and use the Service.

3. Subject of the Agreement

3.1. The Service Provider provides the Customer with the right to use the Service and access to the Personal Account (hereinafter the 'Services'), and the Customer undertakes to receive and pay for such services in accordance with the selected Subscription terms.

3.2. The Service Provider is the developer and owner of all exclusive rights to the Service, the Artificial Neural Network, Templates, the Website and its components, domain, hosting and other components of the Service.

3.3. Transfer of the right to use the Service by the Customer or Customer Representatives without the Service Provider's prior written consent is not permitted.

3.4. The terms of this Agreement do not constitute a basis for the transfer of exclusive rights to the Service from the right holder to the Customer and/or third parties.

3.5. Development and installation of the artificial neural network are not included in the Subscription. The Customer must contact the Service Provider for such services. The cost, timing of development and installation of the neural network are determined individually depending on various criteria and may be set out in the Service Provider's commercial proposal.

3.5.1. Calculation of Artificial Neural Network creation time: The Service Provider undertakes to comply with the agreed timeframes for creating the Robot, subject to timely responses from the Customer. The creation period is suspended for the duration of the Customer's response (approval) — from the time a request is sent to the Customer until a response is received.

3.6. Personal data processing is governed by a separate personal data processing agreement concluded between the Parties in accordance with the Law of the Republic of Armenia on Protection of Personal Data. This Agreement does not cancel or modify the terms of that agreement.

4. Conditions of Use

4.1. The Customer is entitled to use the Service in accordance with this Agreement and the applicable legislation of the Republic of Armenia. Here and elsewhere in this Agreement, the Customer's use of the Service includes actions of the Customer's Representatives using the Service.

4.2. If the Customer provides false information or the Service Provider has reason to believe that the information provided is incomplete or unreliable, the Service Provider is entitled to block the Customer's account until reliable information is provided.

4.3. The Customer undertakes, upon the Service Provider's request and together with the transfer of personal data, to provide the Service Provider with consent obtained from Users and/or confirmation of receipt of such consent, in compliance with the Law on Protection of Personal Data of the Republic of Armenia.

4.4. The Service Provider does not give the Customer any express or implied warranties regarding the Service, including uninterrupted operation, which may be affected by Internet and/or telecommunications network failures and other external factors. The Service Provider is liable for the operation of the Service only to the extent of the equipment, systems and software it directly owns.

4.5. The Service Provider is not liable for: inability to use the Service for reasons beyond its control; acts and/or omissions of third-party service, network, software or equipment providers; distortion, alteration or loss of Content; damage to the Customer's devices, storage media and/or software resulting from use of the Service; consequences of transfer of the Neural Network to third parties.

4.6. The Customer and its Representatives may not: use or virtualise software components separately; publish or copy the software, or make it available for rent or temporary use; transfer the software to third parties; attempt to circumvent technical restrictions; reverse engineer, decompile, modify the software or attempt to do so; remove copyright information; or take any action that infringes the Service Provider's copyright.

4.7. The right to use the Service for the Robot is granted to the Customer only subject to proper fulfilment of financial obligations.

5. Rights and Obligations of the Parties

5.1. The Service Provider is entitled to:

5.1.1. Suspend or terminate the Customer's access to the Service if the Customer breaches the terms of this Agreement.

5.1.2. Change the functionality of the Service, the Personal Account interface and other components without prior notice to the Customer.

5.1.3. Carry out scheduled preventive maintenance on the Service with at least 24 (twenty-four) hours' prior notice to the Customer.

5.1.4. Request from the Customer such additional information and documents as are necessary for identity verification and compliance with applicable law.

5.1.5. Use Customer Content for the purpose of providing the Service and fulfilling obligations under this Agreement.

5.2. The Service Provider shall:

5.2.1. Grant the Customer access to the Service in accordance with the selected Subscription.

5.2.2. Ensure security and confidentiality of the Customer's data in accordance with the applicable legislation of the Republic of Armenia, including the Law on Protection of Personal Data.

5.2.3. Provide technical support to the Customer in the use of the Service through the designated communication channels.

5.2.4. Notify the Customer of material changes to the Agreement, Subscription fees and Service features.

5.3. The Customer shall:

5.3.1. Use the Service in accordance with this Agreement and the applicable legislation of the Republic of Armenia.

5.3.2. Provide accurate and up-to-date information when registering and using the Service.

5.3.3. Pay the Service Provider's remuneration in full and on time in accordance with the selected Subscription.

5.3.4. Not transfer access rights to the Personal Account to third parties without the Service Provider's written consent.

5.3.5. Not use the Service for unlawful purposes or in a manner that infringes the rights of third parties.

5.3.6. Keep access data to the Personal Account confidential and promptly notify the Service Provider of any unauthorised access.

5.3.7. Comply with the requirements of the Law on Protection of Personal Data of the Republic of Armenia when using the Neural Network to interact with Users.

5.3.8. Not use the Service to conduct business in territories designated as hostile by the competent authorities of the Republic of Armenia. The Customer warrants that use of the Service is carried out exclusively within the territory of the Republic of Armenia or states with friendly relations with the Republic of Armenia.

5.4. The Customer is entitled to:

5.4.1. Use the Service within the limits of the selected Subscription.

5.4.2. Receive technical support from the Service Provider in accordance with the Subscription terms.

5.4.3. Submit claims regarding the quality of services in the manner and within the time limits set by this Agreement.

5.4.4. Terminate the Agreement by notifying the Service Provider in the prescribed manner.

6. Financial Terms

6.1. The Service Provider's remuneration for the right to use the Service and the services provided is determined in accordance with the Customer's selected Subscription. Current information on Subscriptions is available on the Service Provider's website at: https://telecom-armenia.com/pricing.

6.2. The Subscription is granted for 1 (one) calendar month from the payment date and includes a certain number of Artificial Neural Network conversation minutes with Users, as well as other parameters indicated on the Service Provider's website.

6.3. The Service Provider deducts minutes from the Customer's balance based on completed calls using the Robot in accordance with the following rules:

Charging is per conversation minute

The criterion for charging a minute is the first second of a new conversation minute

Calls with status 'Unanswered', 'Customer busy' and 'Smart auto-responder' are not charged regardless of seconds on the line

6.4. Upon expiry of the Subscription, it is automatically renewed for the next calendar month. The Service Provider shall notify the Customer of the upcoming renewal at least 3 (three) calendar days before expiry by sending a notice to the Personal Account and/or the Customer's email. When renewing, unused minutes from the previous Reporting Period are carried over to the next period.

6.5. The Customer may decline automatic renewal by notifying the Service Provider no later than 5 (five) calendar days before expiry via the Personal Account or email. If the Customer does not renew within 15 (fifteen) calendar days after expiry, unused minutes are forfeited.

6.6. To increase the number of minutes within the current Subscription, the Customer may purchase additional minutes via the Personal Account at the rate applicable to the current Subscription. Additional minutes are valid until the end of the current Reporting Period and are carried over when the Subscription is renewed.

6.7. Development and installation of the Artificial Neural Network are not included in the Subscription. The Customer must contact the Service Provider for such services. The cost of Robot installation is determined by the Service Provider after receiving the Customer's application and is indicated in the payment invoice. If the Customer does not use the Service for 6 (six) calendar months, Robot installation is performed again after payment of the installation fee.

6.8. The Service Provider may unilaterally change the Subscription fee, notifying the Customer at least 30 (thirty) calendar days before the new rate takes effect by posting the information on the website and/or sending a notice to the Personal Account. The fee for the paid period remains unchanged.

6.9. The Parties agree that where the Service Provider is to provide additional services to the Customer, the Service Provider shall send the Customer a payment invoice listing the agreed additional services. The invoice shall be paid by the Customer within 5 (five) business days of receipt.

6.10. Remuneration for the Service Provider's services is paid 100% (one hundred percent) in advance. Payment by the Customer is made by non-cash means, including via payment services, aggregators and/or payment providers engaged by the Service Provider. The payment date is the date of receipt of funds to the Service Provider's account or to an account opened by the Service Provider with such payment services.

6.11. If the Customer fails to pay the remuneration in full, the Service Provider is entitled to refrain from commencing the provision of services.

6.12. Under the Start, Pro, Scale and Business Subscriptions, a Credit limit may be granted to the Customer, the amount of which is determined by the selected Subscription. The Credit limit allows the Customer to continue using the Service after prepaid minutes are exhausted. Upon reaching the Credit limit, access to the Service is suspended until the Customer pays the debt.

6.13. If this Agreement is terminated at the Customer's initiative, the Customer is entitled to a refund only of:

Unused funds remaining on the Customer's balance as at the date of termination of the Agreement.

Costs of development, Robot installation (where services were actually rendered) and other payments are refunded in accordance with separately agreed terms.

7. Exchange of Documents and Acceptance of Services

7.1. The Parties hereby confirm that in the performance (amendment, supplement, termination) of the Agreement, as well as in correspondence on the matters specified herein, the use of electronic signatures and/or the Parties' authorised email addresses is permitted. The Parties confirm that all notices, messages, agreements and documents exchanged in the performance of the Parties' obligations under the Agreement have legal force and are binding on the Parties, in accordance with the legislation of the Republic of Armenia on electronic documents and signatures.

7.2. The Parties agree to the use of facsimile signatures of the Customer's and the Service Provider's authorised persons in this Agreement, its annexes and supplementary agreements.

7.3. The Parties acknowledge that all correspondence sent from the authorised email address is deemed to have been sent and signed by the Party, unless the correspondence expressly states otherwise.

7.3.1. The Customer's email address is that indicated by the Customer when registering for the Service.

7.3.2. The Service Provider's email address: avologdin001@gmail.com.

7.4. The date of receipt of a document by a Party is deemed to be the date of sending of the document by the email service to the Party's email address.

7.5. The Parties agree that electronic versions of documents have legal force until the original is provided.

7.6. The Service Provider automatically generates and sends the following documents to the Customer in electronic form via the Personal Account and/or the electronic document exchange system (if integrated): Payment invoice for the Subscription — when selecting or renewing the Subscription; Universal transfer document (UTD) or Certificate of services rendered — at the end of each Reporting Period, no later than 5 (five) business days after its end.

7.7. The documents referred to in clause 7.6 are recognised by the Parties as legally significant and having full legal force even without the Customer's signature and stamp. The Customer may print these documents from the Personal Account independently.

7.8. Within 5 (five) calendar days of the end of the Reporting Period, the Customer may submit claims regarding the volume and/or quality of services rendered in the previous reporting period.

7.9. Upon receipt of a claim regarding the volume and/or quality of services, the Parties undertake to resolve the dispute through negotiations, taking into account this section.

7.10. If the Service Provider does not receive a reasoned rejection of the services rendered within the specified period, the Service Provider's services are deemed to have been rendered properly, accepted by the Customer and subject to payment in accordance with this Agreement.

7.11. The Parties agree that signing of an additional act of services rendered (in respect of the services for access to the Service and Personal Account) by the Parties is not required. The automatically generated UTD or Certificate of services rendered is a sufficient closing document for the Parties.

7.12. In respect of services for the development of the Artificial Neural Network (clause 6.7 of the Agreement), the services are deemed to have been rendered properly and on time and accepted by the Customer if, within 5 (five) calendar days of the development (creation) of the Neural Network, the Customer does not submit a reasoned objection to the quality and volume of the services to the Service Provider's email. No handover certificate is signed by the Parties.

7.13. Topping up the Customer's balance for Subscription payment or purchase of additional minutes is carried out on the basis of an automatically issued invoice and does not require signing of an additional agreement. The fact of topping up the balance constitutes acceptance of the terms of service under the Agreement in force.

8. Liability of the Parties

8.1. The Parties are liable for failure to perform or improper performance of their obligations under this Agreement in accordance with the Civil Code of the Republic of Armenia.

8.2. The Service Provider's liability is limited to the amount of fees actually paid by the Customer for the Reporting Period in which the breach occurred, unless otherwise provided by mandatory norms of the legislation of the Republic of Armenia.

8.3. The Customer is liable for any damage caused to the Service Provider or third parties as a result of the Customer's breach of this Agreement or unlawful use of the Service.

9. Customer–User Interaction

9.1. The Customer bears full responsibility for its relations with Users and for interactions conducted through the Customer's Artificial Neural Network. The Service Provider does not verify the data of its Customers and their Users and does not attempt to verify the reliability of information. The Service Provider gives no warranties or guarantees regarding the behaviour of Users when using the Customer's Robot.

9.2. The Service Provider is not liable for the conduct of the Customer or any User. The Service Provider shall in no event be liable (directly or indirectly) for any loss or damage, direct, indirect, general, special, compensatory and/or incidental, arising from or in connection with the conduct of the Customer and Users or any person in the course of using the Service.

10. Limited License

10.1. By transferring to the Service Provider or placing Content in the Service, the Customer grants the Service Provider a free, non-exclusive licence for the full term of the exclusive rights to use the Customer Content placed by the Customer, worldwide, including reproduction, distribution, processing, public display and communication to the public of the Customer Content.

10.2. The Customer warrants that it has the necessary rights and permissions to grant the licence set out in this section, and in the event of breach of this condition, the Customer shall fully compensate the Service Provider and/or the relevant third parties for any loss arising from such breach.

10.3. The Service Provider hereby grants the Customer a simple, non-exclusive, non-transferable licence to use the Service, Templates, program code and other components of the Service worldwide, solely for the purpose of using the Service's functionality.

10.4. The licence is granted for an indefinite period until the Customer ceases to use the Service.

11. Other Provisions

11.1. All disputes arising in connection with the performance of this Agreement shall be resolved through negotiation. Each Party, upon receiving a claim from the other Party, shall within 10 (ten) calendar days either satisfy the claim or send a reasoned rejection. If the dispute is not resolved by the claim procedure within 10 (ten) calendar days, either Party may refer the dispute to the courts of the Republic of Armenia at the location of the Service Provider.

11.2. In all matters not covered by this Agreement, the Parties shall be guided by the applicable legislation of the Republic of Armenia.

12. Effect of the Agreement

12.1. This Agreement enters into force upon its publication on the Service.

12.2. This Agreement is published for an indefinite period and ceases to have effect when revoked by the Service Provider.

12.3. Any changes to the Agreement take effect upon publication of the new version on the Service Provider's website, unless a different effective date is specified upon publication.

13. Concluding Provisions

13.1. This Agreement is governed by and shall be construed in accordance with the legislation of the Republic of Armenia. Matters not governed by this Agreement shall be resolved in accordance with the legislation of the Republic of Armenia. Any disputes arising from the relations governed by this Agreement shall be resolved in the manner prescribed by the applicable legislation of the Republic of Armenia.

13.2. If any provision of this Agreement is held to be invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions.

13.3. This Agreement is made in the English language.